Konfliktmanagement – Sarah Babaian

conflict management

For more productivity

In particular, conflicts between different managers, executives and employees can lead to a complete stagnation of work performance.

New challenges, such as working from home, can also bring with them unexpected potential for conflict. The various methods of conflict management are so promising because they defuse existing conflicts and bring the conflicting parties back to a dialog.

For this reason, it is important to use conflict management methods such as business mediation and hybrid conflict consulting methods to identify and analyze controversies at an early stage in order to re-establish and ensure a satisfactory and effective working environment in the long term.

business mediation

Business mediation

Business mediation is a mediation process for constructive conflict resolution. The mediator, as an independent and impartial third party, supports and structures the discussion between the parties to the conflict, whereby it is the parties themselves who work out the solutions. The aim of mediation is to analyze the causes of the various conflicts in order to find solutions that are realistic, acceptable and therefore ultimately positive for all participating parties.

There are no losers in a successful mediation.

Enjoying a win-win situation is therefore the motto.

The advantages of business mediation:

- Speed of the procedure (immediate conflict resolution and thus avoidance of further nervous strain)
- Confidentiality (sensitive and confidential information is kept out of the public domain)
- High success rate (80-90 % of mediations are successful)
- More cost-effective than court proceedings and/or hiring lawyers for many years
- Settlement of the conflict and thus improved and stable relations of any kind

Mediation as the mildest means with the best possible success

Business mediation within commercial enterprises:

- Conflicts within the management
- Disputes between employees or between employees and managers
- Conflicts between the works council and management

Commercial mediation between commercial enterprises:

- Conflicts between companies and customers
- Disputes between suppliers and manufacturers
- Conflicts in the course of insolvency proceedings and debt settlements

Using my international expertise as a certified mediator and negotiation consultant and my systematic and constructive approaches to conflict and negotiation management, I will support you in successfully resolving existing conflicts and nipping emerging ones in the bud!

New successful hybrid solutions

Mediation negotiation process

When using hybrid mediation and negotiation processes, the different techniques and methods of both processes are combined and used successfully to resolve a wide variety of conflicts. I act as an impartial outside party in the sense of mediation, but also intervene as a mediator for one of the parties if necessary and negotiate the conflict in accordance with mediation principles.

This hybrid procedure is primarily used in conflicts that are already escalating, as the use of a third, professionally trained person immediately minimizes the tension and the process is extremely face-saving for all parties involved. By using professional mediation and negotiation methods, the conflict is quickly de-escalated and new solutions can be worked out and the gravity of the usually existential dispute can be set aside.

Typical areas of application:

- Out-of-court debt settlements (between creditors & debtors)
- Out-of-court settlement proceedings (banks are also often involved here)
- Insolvency proceedings or their avoidance

conflict management

For more productivity

business mediation

Business mediation

New successful hybrid solutions

Mediation negotiation process

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